Cryptocurrency exchange OKX witnessed service outages after major infrastructure provider Alibaba Cloud announced a hardware failure at Alibaba Cloud’s Hong Kong data center.

The Alibaba Cloud Hong Kong IDC Zone C server went offline on Saturday at approximately 10 pm ET and was unable to recover for more than 7 hours at the time of the report. The on-chain data further confirms that OKX did not process any transactions during this timeline.

Partial list of Alibaba Cloud global infrastructure. Source: Alibaba Cloud

The Alibaba Cloud website shows that the Hong Kong (China) server hosts three Availability Zones, which have been operational since 2014. The cloud provider confirmed the outage via an official announcement, as shown below.

Official announcement from Alibaba Cloud about the service outage that affected OKX service. Source: Alibaba Cloud

Announcing the service interruption, OKX revealed that it is working together with Alibaba Cloud to resolve the issues. “The funds are safe. We apologize for the inconvenience caused,” the announcement added.

Meanwhile, users are unable to withdraw or deposit funds, while some claim their account balances have failed and show $0 in their funds. Many investors have confirmed that their trades have stalled midway through and have expressed concern about possible losses.

OKX has not yet responded to Cointelegraph’s request for comment.

Related: OKX publishes a booking test page, along with instructions on how to self-audit your bookings

In early December, Avalanche blockchain partnered to power Alibaba Cloud’s node-as-a-service initiatives.

As Cointelegraph reported, the partnership aims to develop new tools to launch validation nodes on Avalanche’s public blockchain platform in Asia. The integration will allow Avalanche developers to use Alibaba Cloud’s plug-and-play infrastructure as a service to launch new validators.

During the announcement, it was revealed that Avalanche hosts over 1,200 validators and processes approximately 2 million transactions daily.

This post OKX cites intermittent outage amid Alibaba Cloud team anomaly

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